Refund Policy

At, we strive to provide a reliable and valuable service to our customers. Please read our refund policy carefully before making a purchase.

Refunds for Service Malfunction:
We guarantee a refund if our service experiences technical issues or malfunctions that prevent you from accessing or utilizing the platform as intended. To request a refund under this circumstance, please contact our customer support team with detailed information about the issue you encountered.

Non-Refundable Cases:
In all other cases, refunds are not possible. This includes situations where the user is unsatisfied with the results obtained from using our service. We emphasize that PitchBob. io provides a service that enables the creation of presentations but does not guarantee the final outcome or user satisfaction

Our customer support team typically offers alternative options, such as:

  • Manual session reset with the bot
  • Consultations on using the bot effectively

Design Customization: offers a range of pre-designed presentation templates to facilitate the creation process. While we do not provide detailed customization options for individual slides, you can personalize the content within the template based on your interactions with our chatbot and your final decisions.

Artificial Intelligence (AI) Integration:
Depending on the pricing tier you choose, PitchBob. io provides access to artificial intelligence technologies through the Open AI API (Chat GPT-4).

In the basic tier, AI optimizes and reformulates user responses to fit neatly into the presentation template. For higher tiers, AI offers recommendations, advice, and alternative versions of answers to enhance your presentation content.

It’s important to note that the user always has the final say in selecting the wording and overall content of the presentation. Our AI functions solely with text and does not involve the visual aspects or design elements of the presentation.

We encourage you to review the features and pricing tiers carefully before making a purchase to ensure they align with your specific needs and expectations.

Please carefully review the description of the value, result, and examples of the documents provided before making a payment. Select the plan that best aligns with your expectations. By paying, you acknowledge that your expectations align with the selected plan’s value proposition. We cannot offer a refund if your expectations did not match the value proposition initially, but you proceeded with the purchase and now requested a refund.

Please carefully follow PitchBob’s instructions in the chat:

  • Click the button when prompted.
  • Provide a response when required.
  • Wait when instructed.
  • Adhere to time limits for answers.

Our product operates within predefined parameters that we must adhere to. Please follow the instructions diligently to derive satisfaction and value from using the product. We do not guarantee a refund if you make an error.

If you have any questions or concerns about our refund policy, please contact our customer support team, and we’ll be happy to assist you. Our response time to questions does not exceed 24 hours, and our customer support operates from 9 am to 6 pm CET.

We appreciate your understanding.

PitchBob Support Team - AI pitch deck generator & startup co-pilot | Product Hunt