SmartFeedback
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Date of Foundation
2024

SmartFeedback

SmartFeedback: Revolutionizing Customer Feedback Management

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The Idea origin story

Our SaaS platform, SmartFeedback, innovatively revolutionizes the way businesses manage customer feedback. We provide a comprehensive suite of customer satisfaction (CSAT), net promoter score (NPS), and customer effort score (CES) SmartSurveys. We differentiate ourselves through offering a plethora of survey delivery methods and leveraging smart analytics to draw actionable insights. The ultimate goal is to empower our clients to improve customer experience by understanding their needs and preferences more accurately.

The Mission

"Empowering businesses to enhance customer experience through intelligent feedback management and actionable insights."

Clients

Our likely customers are businesses seeking to enhance customer experience through better understanding of their needs and preferences.

Problems we solve

Client’s problem

there are many feedback management saas, but most of them are complicated or too hard to use. we offer smartsurveys which takes max 60-second to answer, a multiple disctubution method to reach different customers, google integration and analytics to work wth collected feedback

Confirmation of problem

The actuality of the problem is confirmed by many feedback tools being overly complex, failing to offer reliable analytics or efficient surveying methods.

Solution

Our startup, SmartFeedback is revolutionizing the market by offering a simple, interactive and agile solution for businesses to streamline understanding their customer's needs. We provide Smartsurveys that take only 60 seconds to answer - ensuring an effortless experience for both

Our technologies

This solution is based on technologies

AI, ML for smart analytics, Cloud Computing for SaaS delivery and data management, API Integration for seamless collaboration.

How it works

Customers subscribe to a plan, create SmartSurveys using our platform, share it via multiple channels and gain realtime insights from analytics.

Value for the client

Our customers gain instant access to real-time CSAT, NPS and CES scores organization-wide and per location. This aids strategic decision-making at a granular level.

Market and strategy

Market size

10

mln/year

We estimate the market size for which our solution is designed in monetary terms as follows

Market share goal

30

% of the market

Is our goal in the next 3 years

Team

My name’s

SmartFeedback

My key role in the product

My key role is Head of Product and I'm responsible for defining product strategy, overseeing development, and driving customer satisfaction.

Team size and key members

backend dev and fronend dev

Competitors

Competitors

Potential competitors in our market include Medallia, Qualtrics, SurveyMonkey, Zendesk, and UserVoice. These entities too offer customer feedback management solutions but we stand out with our unique features.

Our Advantages

SmartFeedback's strength lies in simplifying customer feedback collection. With innovative questionnaire designs, seamless platform integration, and real-time analytics tools, we offer actionable insights into measuring satisfaction and understanding audience trends.

Business model

we sell subscribtions: monthly or annually

Traction

We're excited to announce that we've reached the final stages of development and are poised for launch. Our product, designed with a blend of innovative technology and user-friendly features, is engineered to exceed your expectations. Prepare for the game changer!

Our goal is to build a strong customer base, by delivering high-quality service. The funding will help us refine our SaaS framework, increase marketing activities and expand our team to enhance the product and provide exceptional technical support for consistent subscription revenue streams.

Metrics

We track key metrics like User Growth Rate to monitor new user acquisition; Churn Rate to understand customer retention; and Cost of Customer Acquisition & Lifetime Value (LTV) for profitability. These crucial insights shape our growth trajectory.

Incorporation

Our company incorporated in

poland

Key risks

The primary risks for our startup could include intense competition in the feedback management SaaS market, technological glitches with SmartSurveys, customer resistance to frequent surveys, and potential difficulty in providing personalized analytical insights.

Investments

$

2000

We raised investments

Our Investors

3 investors, 45%/45%/10%

Rising Investments

$

1

Currently, we are raising investments

$

Estimated pre-investment valuation of the company

Request additional information

We’re looking for a co-founders

I am now looking for a co-founder who will also act as the CTO (Chief Technology Officer) of SmartFeedback. This person will not only lead our technical team, fostering innovation and managing all system and software development, but also have the mindset of a true entrepreneur. Our co-founder should have a strong background in AI and ML technologies, API Integration, and cloud computing, with previous experience in managing tech teams in the SaaS industry. High-level strategic thinking is crucial, but hands-on skills are also highly important. In return, we offer a considerable stake in the company and executive-level decision-making opportunities. The deadline for applications is open until we find the perfect match. Are you ready to embark on this exciting journey to make our startup reach the heights it deserves?

Open positions

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Additional information

SmartFeedback
MVP
Date of Foundation
2024