PrimeCX
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Date of Foundation
2023

PrimeCX

Comprehensive AI-driven Customer Engagement Platform

The Idea origin story

PrimeCX is an innovative and comprehensive platform that harnesses the power of artificial intelligence to redefine customer engagement. Our services encapsulate automated support, lead generation and appointment scheduling, available around the clock. This not only reduces the need for businesses to hire additional employees but also cuts operational costs. Striking a balance between efficiency, precision, and automation, we strive to uplift business performance and productivity.

The Mission

Transforming businesses with AI-powered, 24x7 support & appointment scheduling, maximizing efficiency and minimizing operational costs.

Clients

Our clientele includes businesses and institutions seeking innovative AI solutions for support, lead generation, and streamlined scheduling.

Problems we solve

Client’s problem

Our product alleviates the pain and loss of time, money, and energy associated with inefficient customer support, lead generation, and appointment scheduling processes. It streamlines interactions, saves resources, and enhances user experiences, reducing frustration and improving overall efficiency.

Confirmation of problem

The actuality of the problem is confirmed by the fact that traditional methods often lead to long wait times, missed opportunities, and manual inefficiencies.

Solution

The solution is our AI-Agent platform, a sophisticated tool that automates and optimizes customer support, lead generation, and scheduling tasks.

Our technologies

This solution is based on technologies

Artificial Intelligence, Machine Learning, Natural Language Processing, Cloud Computing and Data Analytics.

How it works

Our AI-driven platform analyses business data for bespoke customer support, augmented with lead gathering and auto-scheduling tools.

Value for the client

PrimeCX revolutionizes customer engagement with AI-powered, 24x7 support, driving efficiency and cost reduction for businesses.

Market and strategy

Market size

5400000

mln/year

We estimate the market size for which our solution is designed in monetary terms as follows

Market share goal

5

% of the market

Is our goal in the next 3 years

Team

My name’s

Raj

My key role in the product

My key role is as a Sales and Strategy Leader. I am responsible for driving sales strategy, growing client relations using my 15 years of SaaS expertise, leading revenue growth, and assembling the core founding team.

Team size and key members

Key members include agency team building platform & a seasoned friend who is former CTO of a SaaS company and has been advising on product development.

Competitors

Competitors

Apart from Intercom, Zendesk and Chatfuel you should also look at Msg.ai & Salesforce Service Cloud which are leveraging AI in their customer engagement platforms.

Our Advantages

Our product stands out by providing personalized, flexible solutions tailored to meet individual needs. We blend customization with a human touch in an automation-dominated market, offering a unique value proposition.

Business model

Clients pay subscription fees for access to our AI chatbot platform: $39-$99/mo for standard plans, and $199-$999/mo for whitelabel agency plans.

Traction

Over the past six months, we've significantly advanced our product by enhancing key features and refining the user interface. The successful beta testing phase with encouraging user feedback readies us for a smooth market launch.

Our startup is designed to hit key product milestones, gain solid market foothold and generate revenue for self-sustainability. If required, we are open to procuring additional funding to fuel our operations and growth.

Metrics

Though in product development, our premium users are anticipated soon. Post-release metrics will include user engagement, conversion rates, customer satisfaction scoring, revenue trends and overall product performance alongside market analysis insights.

Our startup is in a dynamic development phase, focusing on perfecting key modules including chatbot creation, lead capture, appointment scheduling and agent management. Currently, while we're honing our services, we haven't onboarded any paid users yet.

Incorporation

Our company incorporated in

India

Key risks

The main risks of our startup could potentially include technological glitches, ensuring continuous AI learning and updates, maintaining data privacy measures, handling stiff competition from established tech companies with similar solutions, and convincing stakeholders to trust AI-driven services.

Investments

$

$15000

We raised investments

Our Investors

myself (founder). i own 100%

Rising Investments

$

$5M

Currently, we are raising investments

$

10000000

Estimated pre-investment valuation of the company

We’re looking for a co-founders

Open positions

We are seeking an enthusiastic and experienced Product Manager to join our growing team at PrimeCX. Our startup is a fully AI-driven customer engagement platform that aims to revolutionize interactions between businesses and customers, enhancing efficiency and experience. As the Product Manager, your role will be instrumental in aligning our mission with the market needs, ensuring we maintain, enhance, and expand our product's value. You will drive the production process, shape strategy, and collaborate with various teams, including marketing and sales. Ideal candidates should have proven experience in product management, a strong understanding of AI, Machine Learning, and NLP technologies, and a strong passion for building products offering real value to users. They should also hold a track record in leading and coordinating teams and a deep understanding of the SaaS business model. Please note, this role requires dedication to our principle of providing AI-powered support for businesses while keeping a human touch alive in all interactions. A knack for balancing innovative technology with a human-centric approach is crucial.

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Additional information

Our ultimate goal is to evolve our product into a comprehensive customer support helpdesk, providing unparalleled service solutions.

MVP